Two Tips for Managing Tenant Relationships

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Tenant Relationships

A property management company that includes customer service among its priorities, Urban American Management oversees several apartment units in the New York City metropolitan area. Offering affordable housing to residents all over the state, Urban American Management provides a rapid response to tenant feedback to ensure its relationships with its tenants remain strong. Here are some tips for managing tenant relationships.

1. The documentation provided to tenants should concisely outline the full responsibilities of the property management company clearly, ensuring there can be no confusion about the issues for which the company is responsible. For example, you should clearly state the notice time you will offer to tenants before property inspections.

2. Tenant inquiries should be responded to promptly. A survey conducted by Knight Frank, a UK-based real estate consultancy, found that 50 percent of respondents believe that communication from a property manager within 24 hours of an inquiry is among his or her most important qualities.


Provisions of The Veteran Housing Initiative

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Veterans Housing Initiative

An experienced real estate and investment firm, Urban American Management owns, renovates, and manages affordable multifamily and workforce residential properties in the New York metropolitan area. Urban American Management has initiated the Veterans Housing Initiative program, which aims to provide homes to veterans at a discounted price.

The Veterans Housing Initiative was implemented in 2010 in response to reports detailing the difficulties veterans faced in finding affordable housing when they came back to civilian life after overseas deployment. Besides providing significant discounts on rental fees and services, a component of the project also oversees income-generating opportunities for spouses of veterans.

Per the guidelines of the Veterans Housing Initiative, the first month’s rent for the house is waived for qualified veterans. Also, veterans are required to pay a significantly lower amount as a security deposit. These discounts for veterans are offered in conjunction with any other additional discounts that Urban American Management offer at its properties.

The Holiday Season Is the Best Time to Buy a Home

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Urban American Management

Property management company Urban American Management owns nearly 100 properties in New York City. Urban American Management is responsible for providing its clients with housing that includes a great community and a safe environment.

According to Realty Times, holiday seasons are the ideal time to purchase a home, since there are fewer buyers at the end and beginning of the year. With less activity, people are more inclined to close deals with their brokers and real estate firms.

Apart from that, interest rates often go up in the first month of each year. By purchasing or starting a mortgage on a home before the year ends, possible buyers can lock down the current interest rate before the new year starts.

Lastly, and most importantly, homeowners save more money in the long run than those who rent. Tax benefits are more partial to homeowners, and they accumulate over time, saving homeowners thousands of dollars over time.

Innovative Housing Program Offers Reduced Rent to Veterans

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Urban American Management



Since 1997, Urban American Management (UAM) has acquired and managed multifamily properties, with the aim of improving residents’ quality of life. Using efficient management practices, reducing energy consumption, and improving infrastructure has allowed Urban American Management to create safe and attractive properties for their residents. The company’s commitment to public service has led it to help those in need through programs like its Veterans Housing Initiative (VHI).

The VHI arose out of concern for the rising number of veterans who were unable to find affordable housing. The program offers discounted rents to men and women returning from military service. In addition to lower rents, veterans are eligible for free first-month rent and other discounts. Those using the GI Bill to apply to college will have their security deposit waived. Through this program, UAM hopes to “serve those who served,” as noted by executive vice-president Joshua Eisenberg in a press release.